Having an accident – and a claim to register – is always a hassle; we know this. We have therefore done our utmost to make registering and managing claims with us as easy and fast as possible Click one of the images below to learn how to easily register a claim with us – if in doubt, or you need our assistance, you can always call 8006 7421
Upon submission of all documents (as mentioned below) we will open a claim file
In the event of an Inpatient Medical and Curtailment claim, please contact our 24 Hour Claims Assistance Company Neuron at +971 4382 3600 before OQIC’s approval
Please contact our 24 Hour Claims Assistance Company Neuron at +971 4382 3600 within 48 hours of admission for in-patient treatment (outside Oman) or in the event of an emergency repatriation due to death of the insured
An immediate written notification of cancellation of journey must be provided to the Tour Operator/ Travel Agent/Accommodation and Transport provider on the occurrence of circumstances giving rise to such a claim
On discovery of loss of or damage to baggage during transit, the incident must be reported immediately to the carrier (e.g. airline) and a written report A Property Irregularity Report must be obtained. For all other losses, please report the incident to local police within 24 hours of discovery and obtain written report
Notification of curtailment of the onward journey must be provided to our 24 Hour Assistance Company Neuron at +971 4382 3600 prior to departing for the return trip
On discovery of loss of Passport, please notify the incident immediately at your nearest Embassy and obtain a written report
The insured must check in at the International Rail Terminal Port or at the Airport according to the official itinerary supplied and/or obtain either of the following:
To register a motor claim, you need only five documents
If you have an accident with your car, all you need to do is visit any of our branches along with below documents.
If there is no property damage or body injury, all involved parties would have to meet our motor claims department along with the below documents.
After accident if the vehicle is still drivable then it has to be brought to the designated OQIC office location for survey. If the vehicle is not drivable, it has to be delivered to our approved workshop.
We will then proceed for survey and approval for repair as per Unified motor policy terms and condition.
With these five documents, you can now easily register the claim with us – this can be done in four different ways – if you’re in doubt or have any questions, we’re always more than happy to assist you; all you have to do is call 8006 7421 and we’ll do whatever we can to make it easy for you.
You can also visit any of our Branches (Al Khoudh, CBD, Ghubra & Sohar) with the required documents and open a claim file.
An insurance policy is a financial agreement between OQIC and you. To protect your rights and to secure compliance of OQIC as a financial organisation, the Sultanate of Oman has mandated how comprehensive and third partly liability insurances works in terms of covers
For Comprehensive Insurances
The owner of the vehicle has to pay a small part of the spare parts used for repairing the car once the car is older than one year. However, this can be waived by purchasing the ‘No Depreciation of Spare Parts’ (Agency Repair) Optional cover.
Claims repairs will always be done at the car brand’s agency during the first year of registration. Thereafter, OQIC can choose to use another workshop of comparable quality. If you wish to ensure your car be repaired at the workshop of the agency even after a year, then you can buy the ‘Agency Repair’ Optional cover.
Important to Know: There are times when your motor insurance does not cover you
There are very few exceptions to the cover of your motor insurance, but they are very important to be aware of – for an exhaustive explanation of the below exceptions, please refer to the policy wordings
The motor insurance does not cover you and the damages you cause if:
How to file a claim?
The Insured should have a clear understanding of the Policy/ plan of cover and the benefits included prior to submitting a claim.
When treatments are taken outside the designated Network Provider or when the insured has paid all expenses in full at the service provider, the claim should be submitted to OQIC by visiting or sending the documentation to OQIC office at Al Burj Street (Rex Road), Way No.2101, Villa No.4 or P.O Box 3660, PC 112 Ruwi, Oman.
Claim Documents required to process your claim:
When filing a claim, please provide all relevant documents including but not limited to the following:
All claims must be submitted within 30 days from the date of service wherein the above mentioned documents are appropriately filled. The insured shall be reimbursed subject to the insured’s policy plan, terms and conditions.
The insured shall be liable for any deductible / co-payment / co-insurance and / or excess that is mentioned in the Benefits of your Policy.
Failure to fully substantiate your claim will result in delayed processing and settlement or may invalidate your claim.
Compassionate Visit Claims Reimbursement
The following documents are required to make a claim for Air Fare Reimbursement:
Reimbursement Settlements are made in the following way
OQIC Call Center: 8006 7421 – open Sunday through Thursday from 9am-6pm