As a natural continuation of the recent launch , of a complete new online platform a�� and a new way of offering personal insurances to customers a�� OQIC Insured took all front-line staff off-site for customer service training
As a natural continuation of the recent launch of a complete new online platform a�� and a new way of offering personal insurances to customers a�� OQIC Insured took all front-line staff off-site for customer service training
A special guest kicked off the training on the first day, namely Mr. Frederik Bisbjerg, Executive Vice President MENA Retail, whoa��s overseeing the Groupa��s personal insurance initiatives: a�?Ita��s important to keep everybody a�?in the knowa�� as we can see our colleagues take great pride in who we are as an insurance company and what wea��re doing a�� our new online platform is for sure the future of insurance, but the personal service and assistance will not fade away; ita��s the combination of online convenience and best-in-class personal service thata��s the reason for our current successa�?
Bee Society orchestrated the training during the weekends with the focus on enhancing customer service to make sure all customers enjoy a highly satisfying experience; a�?When customers come to us after an unfortunate accident, many are upset and still affected by the lossa�� ita��s our duty to make sure the claim handling process is as smooth and hassle free as possiblea�? explains Mr. Hamad Al Musallami, Manager Underwriting, OQIC Insured, and continues a�?this is where our service is truly tested and why we need to manage every customera��s expectation and their claims experience as smoothly and efficiently as possible.a�?